Privacy Policy

Overview

This Privacy Policy describes how Jangal Resort collects, uses, shares, and safeguards personal data when you visit jangalresort.in, subscribe to newsletters, or make reservations.

Data Controller

Jangal Resort (operated by [Legal Entity], registered at [Address]). Queries: Contacts.

Data Collected

  • Identity: Name, email, phone, address, ID details for check‑in (as mandated by law).

  • Booking: Stay dates, preferences, payment status (tokenized via gateway; no card storage on our servers).

  • Communications: Emails, WhatsApp messages, enquiry forms.

  • Website/Device: IP address, browser, cookies/identifiers, pages viewed, referral source.

  • Marketing: Newsletter subscription preferences and engagement.

Legal Basis & Purpose

  • Performance of contract (process reservations, provide services).

  • Legal obligation (maintain guest records as per local regulations).

  • Legitimate interests (service improvement, security, analytics, customer support).

  • Consent (email marketing, optional cookies where required).

Cookies & Tracking

  • Essential cookies for site functionality and booking flow.

  • Analytics cookies are used to understand usage and improve the experience.

  • Marketing cookies for remarketing/ads (if used).
    Cookie settings and detailed list available in Cookie Policy and banner.

Sharing of Data

  • Service providers: booking engine, payment gateway, email/SMS providers, IT/security vendors; bound by confidentiality and data processing agreements.

  • Legal authorities: when required by law.

  • No sale of personal data.

International Transfers

  • Some processors may store data outside India. Safeguards are maintained via contractual clauses and security controls.

Data Security

  • Encryption in transit (HTTPS), access controls, and periodic reviews. No method is 100% secure; reasonable measures are applied.

Data Retention

  • Booking and invoice records per statutory timelines. Marketing data is retained until you unsubscribe or request deletion.

Your Rights

  • Access, correction, deletion, withdrawal of consent (where applicable).

  • Opt‑out of marketing via unsubscribe link or email Contacts.

Children’s Data

  • Site not intended for minors under 18 for direct bookings without guardian consent. ID verification at check‑in.

Updates

  • Policy may be updated; last updated date will be displayed.

Contact

Cancellation & Refund Policy (Standalone Page)

  • Flexible Rate: Free cancellation up to [48/72 hours] prior to check‑in. After that, [first night/100%] retention.

  • Non‑Refundable/Advance Purchase: 100% retention from time of booking.

  • No‑Show: 100% of first night/full stay as applicable.

  • Early Departure: Unused nights non‑refundable under most rates.

  • Refunds: Processed within 7–14 business days to original method; gateway/bank charges non‑refundable.

  • Peak Dates/Blackout: Stricter policies may apply and will be shown during booking.

  • Group/Event Bookings: As per signed contract schedule.

Cookie Policy (Short)

  • Types: Strictly necessary, performance/analytics, functionality, advertising.

  • Consent: Manage preferences via cookie banner/settings.

  • Third‑party: Analytics/ads pixels if used (Google Analytics, Meta, etc.).

  • Retention: As per cookie type; see cookie list in settings.

  • Contact: Contacts.